Warranty and Returns

We strive to ensure you are satisfied with your purchase, which is why we provide a warranty on our products. If you receive a defective product or it does not meet your expectations, you can contact our support team.

Warranty claim procedure:

Await feedback
– our manager will contact you within 1-2 days to coordinate the return or replacement of the product.

Review of the claim
– we will verify your request and provide a final decision within up to 5 days.

If you have any questions regarding the warranty, our team is ready to assist!

Return or exchange:

You can always exchange or return the product within 14 days according to the Law of Ukraine “On Consumer Rights Protection”

An exchange and return are carried out if the product:

retained its original appearance;
retained its original packaging;
has a document confirming the purchase.

Please note that in case of returning a product via “Nova Poshta,” delivery within Ukraine takes 1-3 days. The exchange and return of goods are at the buyer’s expense, according to the courier service rates.

You can also use the “Easy Return” service offered by Nova Poshta. If you return a package weighing up to 30 kg within 14 days, the return will be free. Please note that the service can only be registered in the mobile application or business cabinet in the electronic shipment invoice.

Refunds are issued after receiving and inspecting the product. The term for the crediting of funds to the recipient’s account depends on the internal regulations of the recipient’s bank and usually takes from 1 to 28 working days. You need to keep the shipping receipt until the funds are returned.

How to return a product:

Call us Monday through Friday from 09:00 to 17:30 at the number: +38 (067) 862 41 21 or write to the support service via (e-mail) providing your order number and a description of the problem.